Handling information correctly plays a key role in protecting service users and supporting high-quality care. Every piece of information—whether written, digital, or verbal—must be managed carefully to avoid breaches and maintain trust.

This course will help you to:

• Understand confidentiality in health and social care
• Follow secure data handling practices
• Maintain accurate and reliable care records
• Share information appropriately on a need-to-know basis
• Comply with legal and organisational policies

Good record keeping ensures continuity of care, while poor handling of information can lead to serious risks, including data breaches and safeguarding concerns.

Topics Covered in This Course

This Care Certificate Standard 14 online course covers all key learning outcomes required to meet compliance standards and workplace expectations.

Core Topics Include:

• Understanding handling information in care settings
• Importance of confidentiality and privacy
• Types of information: personal, sensitive, and confidential data
• Data protection laws (GDPR & Data Protection Act 2018)
• The Caldicott Principles and information governance
• Agreed ways of working for recording, storing, and sharing information
• Maintaining records that are accurate, up-to-date, complete, and legible
• Secure systems for managing digital and paper-based records
• Best practices for information sharing in healthcare
• Recognising and responding to data breaches and confidentiality issues
• Reporting concerns when policies are not followed

These topics ensure learners gain both theoretical knowledge and practical skills needed in real healthcare and social care environments.

Learn more about data protection by enrolling in our General Data Protection Regulation (GDPR) course  to strengthen your knowledge of handling sensitive information in care settings.

Who is This Course For?

This course is suitable for anyone responsible for handling information in care settings, including:

• Healthcare assistants and support workers
• Adult social care staff
• Nurses and domiciliary care workers
• Residential and nursing home staff
• Administrative staff handling patient records
• New starters completing the Care Certificate (Standards 1–16)

It is also ideal for individuals looking to improve their understanding of data protection in healthcare and enhance their professional development.

Learning Outcomes

By completing this Handling Information in Health and Social Care course, you will be able to:

• Understand how to handle confidential information safely
• Apply data protection principles in care environments
• Maintain high-quality and compliant care records
• Share information responsibly with the right people
• Recognise risks and take action to prevent data breaches

Start Your Training Today

The Care Certificate Standard 14 – Handling Information course provides essential knowledge for anyone working in care. It supports compliance, improves professional practice, and ensures you can handle information confidently and responsibly.

Enrol today to strengthen your skills in confidentiality, data protection, and secure information handling in care.

Care Certificate Standard 14 Handling Information - Frequently Asked Questions

It improves your understanding of health and safety practices, boosts workplace confidence, and supports compliance with UK regulatory bodies such as CQC.